Refund policy

Change of Mind Returns

Where you change your mind before your order has been shipped, we will cancel the order and process a refund immediately.

Where the order has been shipped, unused and unopened items can be returned within 30 days of the delivery date for a full refund. Once the return has been received and inspected by our warehouse team, we will then begin the refund process.

Once the return has been received it will be inspected by our warehouse team. Please note that we do not accept exchanges for wraps where electrodes have already been attached. If your returned BionicGym does not meet the required hygiene standards, a $82.25 return fee will be deducted from your refund amount. Please note that depending on your bank, it can take up to 7 days for the refund to be credited to your account.

Returned goods shipping costs are your responsibility and non-refundable.  You'll receive instructions including a return address from our dedicated Customer Support Team.  We recommend you use a trackable shipping method such as UPS or FEDEX.  In order to process your refund, we must receive the returned product.

Please note that, depending on your bank, it can take up to 7 working days for the refund to be credited to your account.

Exchanges

If you ordered the wrong sized BionicGym or Wrap, let us know and we will swap it for a more suitable size. This will include us providing a return label to allow you to send back the original product at no cost to you (USA Only). Once we receive the original item we will ship you out a new size. 

*We do not accept exchanges for wraps where electrodes have already been attached. We highly recommend that you check out our detailed size guide prior to purchasing.

Return of a Faulty Product

Where concerns exist about the performance of the product, we will provide troubleshooting support to ensure that the setup is correct. 

On those rare occasions where a product is deemed faulty, we will provide a full or partial replacement at no cost to the customer.

Our Warranty

A warranty period of one year from the date of delivery applies to a manufacturing failure of the controller unit / hardware part of the Bionic Gym.

Bionic Gym branded spare parts/reusable items (i.e., garments/wraps) and AUX cables in the instance of a manufacturing fault are covered by warranty for 90 (ninety) days from the date of delivery and will be replaced by Bionic Gym. This does not include the usual wear and tear instances.

This warranty policy does not apply to consumable items (i.e., electrodes/gel-pads).  

Can I return the product purchased from another retailer or through a private sale? 
Refunds are only granted for items purchased through the Bionic Gym official website and other authorised dealers and agents. If you have any questions about whether the seller is an authorised dealer or agent, please contact us at hello@bionicgym.com and we can provide advice.

Items received as gifts can of course be returned within the normal 30 days from the date of delivery, provided they are unopened and unused, as outlined above.

 

Policy updated 29 May 2025.